I do think it's important to note, though, that their return situation has been an absolute nightmare for consumers lately. I bought and ultimately returned those coral Manolos on sale this summer and they exceeded their refund timeframe to the point I had to get Amex involved. That was back when they promised a refund within 14 business days of receiving your returned item. I believe that has been bumped to 30 days or more, which I think is pretty egregious for a "luxury" retailer.
I loved the Saks sale until they sent me a blatantly fake item that they comically refused to accept as a return three times. I finally got my money back after getting my credit card involved. Search Saks on TikTok and you’ll find plenty of stories like mine from the last few years.
I do think it's important to note, though, that their return situation has been an absolute nightmare for consumers lately. I bought and ultimately returned those coral Manolos on sale this summer and they exceeded their refund timeframe to the point I had to get Amex involved. That was back when they promised a refund within 14 business days of receiving your returned item. I believe that has been bumped to 30 days or more, which I think is pretty egregious for a "luxury" retailer.
I’m 45 days in and STILL waiting for my refund. This company is scandalous. Buyer Beware!
I loved the Saks sale until they sent me a blatantly fake item that they comically refused to accept as a return three times. I finally got my money back after getting my credit card involved. Search Saks on TikTok and you’ll find plenty of stories like mine from the last few years.